Return & Refund

Kindly note that all our products listed are guaranteed genuine, and as per such we will not accept any refunds or returns on the product sold. Therefore, you are advised to be vigilant and re-confirm your selection before performing a payment. Any opened or consumed products are considered sold and strictly not eligible for return and/or refund.

Nevertheless, only under circumstances below are we able to entertain such requests, namely:

• The items were damaged in transit before arriving at your doorstep;                                                                                                                                                                              
  
• The items that you had received do not match the descriptions of your orders.

Kindly note that you can only raise a return request within 24-hours upon receiving all your ordered product(s). In events where such an issue happens, kindly emails us at sales@wilibee.my

Our team will investigate and update your request status in 2 working days. You will be notified on the request status. We may contact you for further arrangements and follow-ups to your requests if necessary.